Frequently Asked Questions (FAQ)


1. When will I receive my item?

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Estimated order delivery times are 4 to 14 days from the date of purchase.

2. How can I track my item?

You may track your item by doing the following process:

  1. Login to your account on Vodus.
  2. Go to My Purchases to view your orders.
  3. Find your order and click on the down arrow button.
  4. You will find your tracking number on the pop-up modal if the merchant has shipped your item.

3. What can I do if the merchant have not shipped my items after 3 days?

If the merchant did not update the delivery status or input any the tracking number for your order after 3 days, you may contact Vodus to request for refund for your order.

4. What can I do if I have not received your order after 14 days?

If you have not received an order after 14 days, you should track your product using the tracking number provided by the merchant or contact your merchant about the delivery.

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